Frequently asked questions
How much does your service cost?
Each request is quoted individually. Your quote includes the price of the item, our service fee, shipping and insurance, so you know the total before deciding. Requesting a quote is free and without obligation.
Which countries do you ship to?
We ship to most countries worldwide. Some products (for example whisky, perfume or certain foods) are subject to carrier rules and import regulations in your country; we check this before sending you a quote.
How do I know the products are authentic?
We buy from official brand stores, authorised retailers or sellers that you have approved. We keep the original invoice, packaging and documents (warranty cards, certificates) and ship them with your item.
Do I have to pay UK VAT?
Goods exported from the UK can often be sold free of UK VAT or have the VAT refunded, depending on the seller and how the item is exported. We tell you in your quote which option applies to your purchase.
I live in the EU. Will I pay customs after Brexit?
Since Brexit, a delivery from the UK to the European Union is an import: import VAT is payable in your country, and customs duties may apply depending on where the goods were made. Goods made in the UK can often enter the EU duty-free under the UK–EU trade agreement. We prepare accurate customs documents and can quote a delivery with duties and taxes prepaid for many destinations.
Who pays customs duties and import taxes elsewhere?
Import duties and taxes in your country are generally paid by the recipient on arrival. We prepare accurate customs documents and, for some destinations, can quote a delivery with duties prepaid.
How do I pay?
Payment terms and methods are set out in your written quote. We never purchase anything before you have approved the quote.
How long does it take?
It depends on availability and your location. Items in stock can usually be bought within a few days; express international delivery then usually takes a few business days. We give you an estimate with your quote.
Can you buy limited editions or items only sold in store?
Yes, that is one of the main reasons customers use our service. We go to the store for you. For highly allocated items (some watches, bags or whiskies) availability is decided by the brand or retailer, so we cannot guarantee a purchase, but we always tell you honestly what is possible.
Tell us what you are looking for
Describe the item and where it should be delivered. We will reply with a personalised quote.
Every request is different, so we quote each one individually. Asking for a quote is free and without obligation.